Terms of service

Terms of service. 

Orders take a MINIMUM of 20 weeks to complete. this can change from time to time (anywhere from 20 weeks to 1 year) but flower preservations is a delicate process and cannot be rushed we work through flowers from the date we receive flowers.

We are extremely lucky to be in a position to have a large office space so many clients can book and send flowers at the very last minute or even the same day as they order this means clients do not need prebook to order and everyone has access to the service. 

Do not worry if you don't hear from me for a long period, your flowers are safe and happy in the preservation process.

You will get an message when your flowers arrive, when they are fully dry with a update photo, when we start making your pieces and when your pieces have been cast and finally when we dispatch your order.

You're welcome to check in at any point to see where your flowers are in the process but I'm afraid due to the timescales between each stage of the process I may not be able to provide any extra information since I last contacted you.

we will only contact you with updates via email so please make sure the email address entered is correct and you add our email address nogardcreations@outlook.com to contacts so they don’t end up in your junk inbox.

Orders that have selected ‘rush my order’ at the checkout will automatically join the top of this list once the flowers are dry.

Some of our items are only suitable for very small flowers or petals. If this is the case we will do our very best to include as much as possible and as much variety inside each piece.

The letters F and P will not free stand without additional support due to being unbalanced.
Due to the weight of the resin and flowers pushing the sides of the moulds freestanding letters may bulge inwards or outwards on the edges of the letter. This is unavoidable and cannot be predicted sometimes the sides can be made straight by sanding and polishing but this is not always possible but we will try to the best of our ability.
This will not affect how the letter stands to be displayed as these are front facing pieces. 

We can offer a design service for larger pieces although when we do send a design  we cannot always guarantee the final positions of flowers due to the resin starting as a liquid and flowers floating in the liquid stage of casting your flowers.

Design services are not available on small items which contain crushed petals such as hanging hearts, bookmarks and keyrings etc. Also we cannot offer designs with letter sets this is due to the letters being a piece where we fit flowers we can in the space they will fit we will include as much of a variety as possible but not all flowers will fit inside letter sets such as roses but if possible and requested we will include petals throughout the letters.

Please be aware that when drying flowers they may shrink and there may be some change in colour. This is completely normal and is a side effect of the drying process. Flowers that come into contact with oils from any source including being touched by bare skin will have areas of bruising. This will appear as darker or translucent areas during the final preservation. This cannot be seen or predicted prior to completion. 

We are not able to set fresh flowers into resin as they decompose inside the resin.

The flowers must be as fresh as possible when we receive them to achieve the best results. If the flowers have begun to wilt or deteriorate in any way the drying process may not be successful and the flowers may not look as fresh once preserved and any browning that has already occurred cannot be reversed. It is your responsibility to ensure that your flowers arrive in the best possible condition for us to achieve the best results. We cannot be responsible for flowers that arrive damaged for any reason. 

Order numbers MUST be included inside the box with your flowers if this does not happen I will be unable to match your flowers to your order. This may lead to me having to dispose of any unmatched/unlabelled flowers. If order numbers are not included in with your flowers this may delay the process for up to 4-6 months.

Refunds - 
If you have placed a deposit but do not send your flowers the deposit is non refundable as the date is a pre-booked slot.

If you request a refund and we have not received your flowers yet then you will be entitled to - 90% refund

If you request a refund and we have your flowers in the drying or storage stage of the process then you will be entitled to - 50% refund

This is due to our time, materials and storage of the flowers.

This 50% refund includes the return of your dried flowers if you would like them. Although we package them to the best of our ability we cannot guarantee the condition they will arrive in the post due to how fragile dry flowers are.

If you request a refund and we have started making your piece or completed your piece and it is waiting for sanding and polishing then you will be entitled to - non refundable at this stage

We reserve the right at any point to cancel an order and follow our refund procedure. This is not something we take lightly and is very unlikely unless there is a unresolvable dispute.

The Finished Piece

Some flowers that have been chemically treated or dyed may affect the finished piece. These effects are unpredictable and can include but not limited to, bubbling, colour leaching into the rest of the piece or cloudiness.

Yellow flowers such as but not limited to yellow roses, some sunflowers and some gerbera sometimes do continue to fade even after being set inside the resin. 

All of our creations are handcrafted using the best quality materials available however due to the nature of handling real dried flowers and foliage, bubbles and slight imperfections including surface imperfections  may occur although we do our absolute best to keep them minimal. 

We do not guarantee the exact position of flowers once they have been cast this due resin starting in a liquid form so flowers are able to move/float during the making process although we try to mitigate this as much as possible  

By purchasing your flower preservation items with us you consent to us as Nogard Creations using photographs and or videos of your flowers and finished pieces for promotion. 

Nogard Creations may make changes to these terms of service from time to time